Welcome to ITD Service Desk! How may we assist you? 


There are two new KB articles available to assist you with changing your password remotely:
The first is for Changing your password remotely from a City owned laptop while connected to the VPN and is available here .
The second is for Changing your password remotely from a personally owned device (BYOD) while connected to the VPN and is available here
.

Microsoft is introducing an additional method for joining TEAMS meetings. See the details here.

The City is rolling out Multi-factor Authentication (MFA) to provide enhanced security. There are 3 new KB's available to assist you with the MFA process. The first KB article contains instructions on how to set up your MFA authentication method and is available here. The second KB article contains information on how to use MFA to authenticate and is available here. The third KB article contains information on how to manage your MFA accounts and is available here.

There is a new KB linking to video instructions for How to backup your computer from Internet Explorer, Edge, or Chrome. It is located here.


SYSTEM STATUS / ALERT

Welcome to the Ticketing System!

The Oracle ERP is now available. Log in using Single-Sign On here. Information and support for the ERP is available on SunSpot.


Click for instructions: Connecting to GlobalProtect VPN After April 2020 Upgrade